Last Updated: February 1, 2026

Onward Psychiatry (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://onwardpsychiatry.com/ (the “Website”) or interact with our services.

This Privacy Policy applies only to information collected through the Website. Clinical records, protected health information, and patient portal communications are governed separately by our Notice of Privacy Practices under HIPAA.

Information We Collect

Information You Provide Voluntarily

We may collect personal information that you voluntarily submit, including:

• Name

• Email address

• Phone number

• Mailing address

• Information submitted through contact forms

• Appointment request details

If you submit medical or mental health information through secure intake forms or patient portals, that information is handled in accordance with applicable healthcare privacy laws.

Automatically Collected Information

When you access the Website, we may automatically collect certain information such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of access

• Referring website

This information is typically collected through cookies and analytics tools to improve Website performance and security.

How We Use Information

We may use collected information to:

• Respond to inquiries

• Schedule and manage appointments

• Provide information about our services

• Improve Website functionality

• Maintain Website security

• Comply with legal and regulatory requirements

We do not sell personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Website. Cookies may be used for session management, analytics, and user preferences.

You can control cookie settings through your browser. Disabling certain cookies may limit Website functionality. For more details, please review our Cookie Policy.

Disclosure of Information

We may disclose information:

• To service providers who assist with Website hosting, analytics, appointment scheduling systems, or IT support

• As required by law, court order, subpoena, or legal process

• To protect the rights, safety, and security of the Practice, our patients, or others

All third-party service providers are required to maintain appropriate safeguards.

HIPAA and Protected Health Information

If you become a patient, your protected health information (PHI) is governed by our Notice of Privacy Practices and applicable federal and state healthcare laws, including the Health Insurance Portability and Accountability Act (HIPAA).

This Privacy Policy does not alter or limit your rights under HIPAA.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion where permitted by law

• Withdraw consent where processing is based on consent

Requests may be submitted using the contact information below.

Children’s Privacy

The Website is not directed to children under the age of 13. We do not knowingly collect personal information from children through the Website without appropriate parental consent.

Third-Party Links

The Website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. You should review their policies independently.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective when posted on the Website. Continued use of the Website after updates are posted constitutes acceptance of the revised Policy.

Contact Information

Onward Psychiatry

1 Walpole Street, Suite #6

Norwood, MA 02062

Phone: (617) 958-6036

Email: [email protected]